1. Our e-store is open 24/7. Orders are processed Monday – Friday and shipments go out within 2 business days of being processed.    The office is closed on weekends and on statutory holidays. Orders received during closed office hours will be processed as soon as the office opens!

2. Please note that the product colours are an approximation of the original colors, and are variable with your monitor and/or graphic card.

3. Prices, product availability, descriptions and colour may change without notice due to circumstances beyond our control.

4. We strive to fill your order completely, but are unable to guarantee the order quantity. We are not responsible for orders placed before a price reduction. We reserve the right to substitute similar items if not instructed otherwise.

5. All promotion, discount, special offer, close out, or package deals are non refundable .

6. If you have any inquiries or need to make revisions to your order, please email: info@sacogrande.com.

7. We are not liable for any delay caused by invalid information provided to us.

 8. Policies may be updated without prior notice. Please ensure you read before submitting a new order.

9. Shipments designated outside of Canada may require duties and customs clearing fees not associated with the purchase price or shipping charges. These additional funds are in accordance with the recepient's country duties/customs laws and regulations. The recepient is responsible for paying these fees.

10. We reserve the right to refuse returns based on our return policy.

11. Our products are made of high quality PU (polyurethane) material which is leather like.  We will offer genuine leather products in the future. Please visit us often for the latest news and products!

12. Min. order is $250